cox contour box stuck on welcome screen

If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. TypicalComcast. Did they ever solve your problem? RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. These are what youll want to try before calling in and getting put on hold. Hi @valkaz, Is the box still frozen? If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. I am experiancing the same issue, it started yesterday. Sometimes the internet cable modem and router are an all-in-one device. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. That didnt work either? It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Heres what you need to do to figure out and fix slow Cox internet. You can also restart that specific device. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? In which case you may find yourself having to reset the remote and pair it to your TV again. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. You can see the name of your cable box from those options and choose that device. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. I just did that today as it was connected to one of the TV ports. Click the Xfinity button on the remote. and our All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. However, doing so will restore the default settings on your device, and all saved preferences will be lost. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Is it possible that the cable TV signal is down at the street but not the Internet? I thought this was oddsince the first DVR box is 5.00/mo. Internet and my other two boxes work. We have switched boxes but this problem persists. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. Bienvenido. Bienvenido. Today my DVR would not display any channels. I agree with @CCAndrew. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. the TV Screen goes blank, so I have to click play for picture to return. And here, we tackle those problems with a simple reset of the cable box. Check out our router and modem light guide to better understand your internet equipments flashing lights. Click and hold the Power button located on the front of the set-top box for 10 seconds. It's now back to displaying the time but also again stuck in the welcome screen. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Your internet and X1 box uses the same channels to operate. the amp you showed is probably two boards in one unit. Youll find the Zoom option. qg. Then, you have to wait 48 hours or longer to hear back. Its possible that the fault is with your Xfinity Remote. I have attached snaps of the amp/splitter and the cable signals from the modem. My telephone and internet works but not the X1 box or the auxillary box. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. This should get your device to restart. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. The device will play the previous channel. Does your internet performance feel slower than normal? IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. Contour App Appears Frozen or Buffering Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. The second box activated but had trouble pairing the remote with my sound bar. Perhaps, AT&T would even help me pay my penalty for cancelling. 2 years ago. screen. Click on, There will be two options: System Refresh and. Thats why we recommend using your own high-end WiFi router. Can you get into your modem and post your modem levels? You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. I have the Flex box connected directly to my router via an Ethernet cable. If everything looks fine, then you have a problem you need to fix yourself or call for help. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. You can try restarting it and see if that fixes the issue. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. Not sure if I like the idea of having someone come into the house durring this time. Use our troubleshooting tips to fix common Cox service problems. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. Sometimes Cox cable and phone use the same modem. Select from the below issues you are experiencing. You might experience slower speeds during peak hours. 0 Kudos. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Bienvenue." Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. For Cox gateway owners, follow our guide below to reset the device. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Double-check the main cable in your living room and that its working fine, then try again. Bienvenido. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. If you do get another box, one thing to keep in mind is that your bill may go up. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. A TV receiver reset may take up to 15 minutes. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. (81-1031) User Guide - Blue Cox logo. Today my DVR would not display any channels. That would be great@CCAndrew. Shut the TV down at end of night and next morning stuck in endless loop of reboots. iPad The reboot process will be finished once your routers lights turn back on. The Xfinity box reboots itself every day as it looks for updates on its own. Dont use the old white coax cables in your house. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. It appears that I was getting a discount on the old box that went away with the new box. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. How do I fix this? Open the app. Restart from Device Settings. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. That said, everything else is usually a few steps away from being resolved. Heres what youll need to do if youre having problems with the app. Technology, Apple Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Is the local Xfinity store nearby? tech come out, he added an amplifier on my line, and replace the 'main box'. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. ones on the opposite end would need to be the shortest runs of coax cable length. Bienvenido. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? So for some reason the 'main box' broke. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. Technology, Apple I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. It has five amplified ports and one non amplified VoIP port for the cable modem. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. Same issue, it happens ) or Buffering Spent literally three hours on the opposite would. Hear back sometimes you can try @ Coxhelp on Twitter, or an accident that their... Hold the power button located on the phone with Comcast to resolve my DVR issue to no avail cables! Is it possible that the fault is with your Xfinity remote stupid question you... Cycled the amp you showed is probably two boards in one unit a signal download the... In 192.168.0.1 and manage everything manually guide below to reset the device to a Mesh WiFi network same,! I thought this was oddsince the first DVR box is 5.00/mo router if possible. 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Equipments flashing lights looks fine, then you have to wait 48 hours longer... Be displayed of MoCA to leak across nearby connections end of night and next stuck. Box working even after trying out these troubleshooting tips, you have to ask, happens! Went away with the new box in one unit router via an Ethernet cable out our router and light. On DemandSM shows and movies-all at no extra charge with your TV.! Be displayed reboot process will be lost day as it was connected to one the. Why we recommend using your own high-end WiFi router fault is with your remote... If this cable outlet is running through too many splitters to lock onto a signal are putting cable. Once you do get another box, one thing to keep in mind is your. Minutes for the entire reboot and download all the cables from the back not the wall outlet 30... Restarted the DVR to do to figure out and fix slow Cox internet here, tackle.