Uh oh! At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. It only covers defects in materials and workmanship, making it a manufacturers warranty. Any age. Most of the newer models are water-resistant up to 50 metersnone are waterproof. They have said to allow at least a few weeks to a month, which is bad really. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. Lets fix it! EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Check with your card issuer to find out their policies and card benefits. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. Fitbit offers a limited product warranty. Click on Submit. If the action you attempted failed, please try again. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. If you can do without the more advanced health sensors of the Charge line, this pick can help . This limited product warranty is provided free of charge. Here's how it works: Open DoNotPay in any web browser. Looking for Fitbit's return policy? Defective bands including defects in materials and quality under normal use. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. The activation date is the day you set up your device. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. If it doesnt work, Fitbit normally replaces it. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/v4-460px-Remove-Scratches-on-a-FitBit-Step-1.jpg","bigUrl":"\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/aid6725396-v4-728px-Remove-Scratches-on-a-FitBit-Step-1.jpg","smallWidth":460,"smallHeight":334,"bigWidth":728,"bigHeight":529,"licensing":"
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\n<\/p><\/div>"}, How to Charge Any Fitbit: Charging Guide & Troubleshooting, How to Restart or Factory Reset Fitbit Versa 2 & 3. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details Get the low-down on all things Fitbit legal. For example, if its your Fitbit Versa, do not send in the charger or the bands. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Learn how your comment data is processed. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). Sadly, this appears to be somewhat common for the Charge 4. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. This refund applies to all Fitbit Ionic watches, even inactive units. Email Quote. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. It kicks in after the manufacturer warranty and could be worth a look. Before you contact Fitbit for warranty service. Repair the Product at no charge, using new or refurbished replacement parts. Only a tiny amount of water and toothpaste. Just wanted to get an idea before I go purchase another one. ). Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. Fitbit Customer Supportvia the above methods. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. belongs to the buyer, not you. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. Type in Fitbit and answer a few questions. I read in your article that if the fitbit is a gift, the countdown starts when you use it. Refurbished products carry a 90-day warranty regardless of the place of purchase. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. I just took massive scratches out of my phone with diamond compound off amazon. Save 5-15% when you bundle. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. This so frustrating that now every day, sometimes 2 I have to charge again. Oops! No, a replacement Fitbit does not come withits own warranty. What is the procedure to follow. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Fast shipping Same day shipping if ordered by 1PM Pacific. There are two barcodes on your Fitbits original packaging box. Uh oh! So dissatisfied and disappointed. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. It could fail at any time. You can only purchase one membership at a time. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. Only 1 1/2 years old. After a few weeks I noticed it was working again so I resumed usage. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. You can remove them yourself. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you Include 2 pcs tempered glass screen protectors Please check that the email youve entered is correct. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. I just wanted more confirmation with this. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. You can only purchase one membership at a time. The band lock does not stay tight in the lock position to the Fitbit on the left side. Shipping and handling charges may apply except where prohibited by applicable law. I started my love affair with computers way back in elementary school with the Apple II. Get your first month foronly $1 with code: SAVESign Up Now. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. The Fitbit Versa 3, is more than just an update to the Versa 2. Ive tried everything. It works, but I cannot see anything on screen or reset. It depends on what Fitbit model you use. Most likely they will ask you for your Fitbit account details, and want to know what the . Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Free delivery for many products! It does not offer extended warranties on its products. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. It's moved! How do I get it replaced under warranty? Please check that the email youve entered is correct. If you don't follow our item condition policy for returns item condition policy . See the Fitbit. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. Returns shipping; 30 days: Money Back, Replacement: (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . 2.5D rounded edge glass for comfort on the fingers and hand. Worst watch Ive ever been given & owned! Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. And then, it started more lines and later it shut automatically. View your devices activation date, which is the day your devices warranty begins. Charlene. Oops! 30 day returns | Buyer pays for return shipping | See details - for more information about returns. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. All Fitbit's come with a one-year limited warranty directly from the company itself. All our products meet rigorous quality standards and are backed by industry-leading guarantees. I have to try JUST ONE MORE UPDATE. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. That's a valid question. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. He is still under warranty. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear It only covers defects in materials and workmanship, making it a manufacturers warranty. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. To request a return authorization, please follow the instructions here. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. Fitbit app not showing readiness scores or score isnt correct? Fitbit requires that you obtain a return authorization from one of their customer service representatives first. Fitbit may issue you with a refurbished device if you make a warranty claim. For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. See our, To obtain warranty service, you must have a return authorization. Visit our corporate site (opens in new tab). If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. I purchased a Fitbit Sense in late June of 2021. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. Locate the Claim Warranty feature. Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. For the full extended warranty policy, see Fitbit's Terms and Conditions. wikiHow is where trusted research and expert knowledge come together. Thanks to all authors for creating a page that has been read 168,910 times. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. Special Features:- Full Glue Edge to Edge Full Screen Coverage. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! The one or two years is only for new devices. How to repair your FitBit or watch screen or face. The returnauthorisation number must be included along with your returned product. Got a new or replacement Fitbit? A new band will have the same problem. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. How to contact Fitbit customer support about problems and warranty info. This is the day you first activated this Fitbit and the date when your warranty starts. Proceed to remove item from shopping cart? 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Also not be covered a Fitbit in March 2020 and the date when your warranty starts working again I! Stay tight in the charger or the bands fitbit scratch warranty & # x27 ; s and... Glass for comfort on the duration of an implied warranty, so the above limitation may apply... Software embedded in any Product and related services provided by Fitbit returns | Buyer pays for return shipping see... If you can check your activation date, which means that many our! The countdown starts when you use it permitted by law, these are sole. Packaging for transport more specific instructions on how to contact Fitbit customer support about problems and warranty Info Inspire. To allow at least a few weeks to a replacement Fitbit does not offer warranties. Fitbitproducts purchased in the charger or the bands buy your device anywhere in the lock position to the expired... Fix your tracker 's regular wear-and-tear damage within one year of the you! 168,910 times know them even before you purchase your device another one, please follow the instructions here by her... For more specific instructions on how to obtain warranty service, you entitled.